Learning Console FAQ and Support

Dr. Moku Learning Console FAQ and Support

 

Watch this video for a super quick walkthrough

What is included in the learning consoles?

The Hiragana and Katakana learning consoles include everything you need to learn.

Try out the demo here

– All basic characters

– Audio clips

– Animated stroke orders

– Basic and Modified quizzes with three different quiz options each

 

Forgot your login or password?

We do not store your logins.

If you have already purchased a learning console but have lost your password you need to retreive your Cleeng.com password.

 

Technical requirements:
Adobe Flash is required to use the Learning Console.
Download the latest version here.
Flash is not compatible with a lot of mobile devices but you can find the mobile application versions of Dr. Moku here.

How do I pay?
Payment is handled by Cleeng, a safe, smart and quick way to pay online.You can use your Facebook, Gmail or Yahoo to create your account in seconds. Payment options include SMS/Phone, Paypal and Credit Card.

How do I use the Learning Console?
Once you have paid for the full system you can access it whenever you want by entering your Cleeng login details. This will unlock it again.

 

Dr. Moku iOS/iPhone/iPad Support

If you are having problems with the audio not playing you should reset your device

To fully reset your device:

Hold the Home and Sleep buttons in – ignore the red shutdown bar: your screen will go black. KEEP HOLDING THE BUTTONS DOWN until the Apple appears – then you can let them go.

If that does not work…

Please check that you have stopped all other apps from playing. http://ios.wonderhowto.com/how-to/completely-close-out-running-applications-iphone-ios-7-save-battery-0147375/

Deleting and reinstalling usually works too.

Please contact us if you need any more help.

 

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